Radar Brief · 2 min read
Training investment is recovering. Can operations turn it into better performance?
CHART and Opus’s 2026 training research describes improving investment alongside pressure on time and delivery. Making room to learn remains an operational question.
CHART + Opus Training · 2026 public findings
Investment meets the working day
The public findings from CHART and Opus Training’s Hospitality Training 360 research draw on 190 learning and operations leaders representing more than 30,000 locations. Opus reports that the survey took place in January 2026.
The findings describe improving budgets, time and delivery-speed constraints, and a growing role for field leaders in delivering training. They raise a practical question: how does an organization turn investment into learning during an already occupied day?
Teaching takes capacity
When a supervisor teaches, the task includes explanation, practice, observation, and feedback. Those activities take time alongside the shift’s other responsibilities. A learning resource can be well designed and still struggle if the person using it has no room to teach.
Consistency and adaptation also need to coexist. A common standard can support shared expectations, while local coaching addresses differences in equipment, experience, and language.
What would show that it helped?
Completion records show participation. Understanding whether the work improved calls for attention to what people can do afterward, alongside their feedback about the experience. That makes the conversation broader than course counts.
These are public research findings, rather than a full methodological review. Opus is a commercial training provider and research partner. The report offers industry context; each operation still needs to understand its own capacity and results.
Original work & further reading
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